HOW DO I PLACE AN ORDER?
After deciding the product(s), & quantity, simply click the red “Buy Now” Button that can be found at the top of each page below product title. Then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
CAN I CHANGE MY ORDER?
Yes, within 24 hours! Please contact our Customer Service Team within 24 hours of placing the order and we will make any adjustments necessary to your order.
WHAT ARE YOUR PAYMENT METHODS?
We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal.
WHAT IS THE CURRENCY OF THE STORE?
All prices are shown in USD. Customers will be billed in USD as well. For our international friends your bank or card service provider will automatically convert your total with the current conversion rates applicable in your country of purchase.
WHERE ARE YOUR ITEMS SHIPPED FROM?
To offer rock bottom prices our products are delivered directly from our manufacturer. This is how we are able to pass the savings on to you!
Orders are shipped from Southeast Asia. As our items are stored in several warehouses, your order may arrive in separate packages. Expect 2-4 weeks for arrival of merchandise.
CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes straight to our shipping department which takes 2-3 working days to process. If you need to make any changes to your shipping address, please contact us at email@example.com within 24 hours of placing your order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
HOW LONG DO I WAIT UNTIL MY ORDER IS SENT OUT?
Our handling time takes 2-4 business days. This means that your order(s) will generally be sent out within this period.
WHEN WILL I RECEIVE MY ITEMS AFTER I PLACE AN ORDER?
The duration depends on the shipping method and the destination country. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-4 weeks and depending on how fast customs in your country processes the package.
HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER YET
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
QUESTION NOT ANSWERED?
Email us at firstname.lastname@example.org and we are happy to help.